These are the store policies that apply to Alta Star Forms Online licenses. The full text is on the Support and Store Policies page at altastar.com, which governs if anything here differs.
Refunds
No refunds are permitted after your first login, and in no event after 30 days from your order.
Electronic signature sessions
- Electronic signature sessions included with a Forms Online subscription term do not carry over to the next subscription term.
- Sessions purchased during a subscription term as an add-on may be used by one designated user for one year from the add-on order date, provided the user keeps an active Forms Online subscription. They may not be carried over to later years.
- There is no proration or credit for unused electronic signature sessions.
Renewals
A renewal extends a license for the length of a subscription term, 12 months for annual subscriptions, from the prior expiration date. See Renewals.
Users, login names and email addresses
Each Forms Online license permits access by a single user unless an invoice or receipt expressly says otherwise. Every person who uses the application is a user and needs a separate license. Login names must identify the licensed user by real name, and the email address on each login must belong to and be used only by that user. See Managing Users.
Data storage and retention
Your entries are stored on Alta Star's database server. Alta Star retains a user's data and entries for three months after the product license expires, or three months after the customer deletes the Forms Online user, whichever comes first. After the retention period the data may be purged.
Tip: Forms Online stores your entries, not your PDFs. Save a PDF of every completed form to your own device, network folder or cloud storage. See Printing and Generating PDFs.
Copyright and license agreements
The applications, added formatting, the content of altastar.com and all related materials are copyright 1998-2024 by Alta Star Software, Inc. All rights reserved.
- The applications are subject to the terms on the altastar.com support page and elsewhere on that website.
- End-User License Agreements, displayed before checkout when ordering a Forms Online license, contain additional copyright terms and limitation of liability. They apply in addition to the website terms.
- Some forms included with the software are copyrighted by third-party publishers. You agree to comply with the rules and requirements of any form copyright holder. If forms are updated, you agree to use the replacement application and forms.
- All prices, including annual renewal rates, are subject to change.