Account holder
The person or firm that sets up and is responsible for an Alta Star Forms Online account is the account holder, also called the customer. Each account has a Customer ID and a Firm Name. For an individual, the firm name may simply be the person's name. The account holder is whoever is named under Firm Name on the original order, unless changed with Alta Star's written consent.
An account may have one or more authorized users, up to the number allowed by the license Alta Star issued to the account holder. Account holders and users may use Forms Online only under a valid, unexpired license.
Users
A user is a person with a valid login who is authorized to use Forms Online under the account holder's license. Users are bound by the license agreement and by any restrictions set by the copyright holders of the forms.
The account holder assigns each user an initial User ID and passes it on to them. For help with logging in, lost passwords, or changing a User ID, see Logging In.
When a user is removed or a license expires
If the account holder removes a user, or the user's license expires, Alta Star retains that user's saved files and entries for three months, counted from whichever comes first. After that the data may be purged and cannot be recovered. See Deleting Files and Store and License Policies.
Tip: Save a PDF of every completed form to your own device, network folder or cloud storage. PDFs in your own storage are never deleted by Forms Online.