What support covers
- Most questions about program features are answered by this help system.
- Subscription products include limited email support for questions about program features that this help and the online support materials do not answer.
- Non-subscription products include 60 days of limited email support for the same kind of question.
- Telephone support is not included.
Support does not cover operating system, networking or hardware questions, or applications not licensed by Alta Star.
The full support and store policies are at altastar.com/home/support. See also Store and License Policies.
Before you email
- Look for the answer in this help. The search box at the top covers every topic.
- For help with features, check with your firm's IT administrator, if you have one.
What to include
Email [email protected] with:
- your Customer ID, firm name and telephone number
- a screenshot or snip of any error message
- what you were doing when the problem happened, and what went wrong
Error messages and screenshots let us reproduce the problem and answer faster. You can also use the Contact Us page at altastar.com.
Orders, renewals and users
For subscriptions and licenses, see Renewals. For logins, see Managing Users. Both are handled in the Admin portal.