Forms Online Help

Getting Started

Logging In

Sign in with your User ID, recover a lost password, and what to do when the login screen does not appear.

  1. Go to forms.altastar.com.
  2. Enter your User ID and password.
  3. Click Login.

Your User ID is not necessarily your email address. It is the ID your account holder gave you.

Who can log in

Only authorized users can log in to Alta Star Forms Online. The account holder adds each user, and a User ID is assigned when the user is added. The account holder passes that User ID on to the user. See Accounts and Users.

Lost password or User ID

  1. On the login screen, click Lost/Change Password/User Name.
  2. Enter the email address on file for your login and follow the prompts.
  3. You can then view or change your User ID and set a new password.

If your email address is not recognized, ask your account holder to check or update the email address on your login.

Login troubleshooting

The login screen appears but your details are rejected. Try again carefully, then use the lost password link above. If that does not help, contact your account holder or your firm's IT department.

The login screen does not appear at all. Email [email protected] and include:

  • what you see when you go to forms.altastar.com
  • your operating system and its version
  • the browser you are using
  • whether you have restarted your computer

Note: Forms Online does not run in Internet Explorer. Use a current browser such as Chrome, Edge, Firefox or Safari. See Browsers and Devices.